info@relocated.fi
+358 40 246 8077

We move like it's ours

Privacy Policy – Relocated (Relo)

Effective Date: April 7, 2025

1. Who We Are

Relocated (“Relo”) is a Finland-based company providing local moving and transport services for private and business clients. This Privacy Policy explains how we collect, use, store, and disclose personal data, and how we safeguard the rights of individuals whose data we process.

2. What Data We Collect

We may collect personal information in various ways, including when you interact with our website, request a quote, book a service, or communicate with us directly. The data may include (but is not limited to):

  • Full name
  • Phone number
  • Email address
  • Postal address (home or business)
  • Company or organization name
  • Billing and payment information
  • Social security number (henkilötunnus), where required for credit checks
  • Service request details and history
  • Social media profiles (if voluntarily provided)
  • IP address, browser and device data, location data
3. How We Collect Your Data

Data is collected via:

  • Online forms
  • Email, phone, or in-person contact
  • Contractual agreements and booking forms
  • Cookies and analytics tools
4. Purpose and Legal Basis

We process personal data based on:

  • Contractual necessity (to deliver services)
  • Legal obligation (e.g. invoicing, bookkeeping)
  • Legitimate interest (e.g. service improvement, analytics, limited marketing)
  • Consent (e.g. optional marketing or cookies)

You may withdraw your consent at any time.

5. Data Sharing and Transfers

We do not sell your data. We may share it with:

  • Subcontractors and logistics partners
  • Analytics or tracking providers (e.g. Google)
  • Marketing platforms (for targeted advertising, if consented)
  • Credit rating services
  • Public authorities when legally required

Data may be transferred outside the EEA under standard GDPR safeguards (e.g. Standard Contractual Clauses).

6. Cookies and Tracking

We use cookies for analytics, performance, and marketing. For full details and settings, see our Cookie Policy.

7. Data Retention

Data is kept only as long as necessary for the purposes stated here or as required by law. Once no longer needed, it is deleted or anonymized. Backup data is stored separately and securely.

8. Security

We apply reasonable technical and organizational safeguards. However, no method is 100% secure. You transmit data at your own risk. We regularly update our practices to maintain safety.

9. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing in specific cases
  • Request a copy of your data
  • Withdraw consent

Email your request to info@relocated.fi. We respond within one month.

You may also contact the Finnish Data Protection Ombudsman: tietosuoja.fi

10. Children

We do not knowingly process data of individuals under 18 years. If this occurs without parental consent, we will delete the data as soon as possible.

11. Changes

We may update this policy. Changes will be published on this page with a revised date.

12. Contact

Relocated
Haapaniemenkatu 16A, 00530 Helsinki, Finland
Email: info@relocated.fi
Phone: +358 40 246 8077